Digitalized Job Shop Scales Up

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Job shop owner James Marzilli was doing the right things but profits weren’t where they were expected to be. The problem was bigger than any single project. One lesson of this Boston area manufacturer’s recent, rapid growth is that mismanaged inventory, lack of standardization, quality documentation errors and other systematic inefficiencies that do not always show up on a balance sheet can have as much impact as anything happening on the machine tools.

Everybody was doing the right thing, but somehow we still weren’t making any money.

James Marzilli
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